Waitrose and Iceland have been rated as the best UK supermarkets for in-store and online experience respectively, while Marks and Spencer has topped the first ever Which? convenience store satisfaction survey with its Simply Food stores.
- Aldi and Lidl share third place and are the only two supermarkets in the survey to be awarded top marks for value for money.
- Morrisons is the biggest climber from last year’s survey, moving up from eighth to fifth.
- Asda came last below Tesco (8th) and Sainsbury’s (7th), who were ranked lower due to many of customers’ favourite products not being in stock, difficulty finding items and low scores on value for money.
- In the online category, Iceland Online came top for the second consecutive year, with customers particularly happy with convenient delivery slots and friendly drivers.
- Ocado took second spot ahead of other online competitors including Morrisons, Tesco, Asda, Sainsbury’s and Waitrose.
- Despite finishing runners up in the in-store category, M&S had reason to cheer as its Simply Food convenience stores came top in the first ever Which? convenience store satisfaction survey.
- Budgens, Nisa and Spar occupied the three bottom places of the convenience store survey
Each overall score is based on a combination of customer satisfaction and the likelihood of recommending the supermarket to a friend.
Richard Headland, Which? magazine editor, says: “With concerns over rising prices the competition among supermarkets is fiercer than ever. While value for money remains a top priority, in-store appearance and the availability of quality and fresh products can also go a long way to satisfying shoppers’ needs.”