FDBusiness.com

ICE Enhances Customer Service Offering With New Facilities

 Breaking News
  • Ready Meals – Not Ready For the Future New research (1) published by Eating Better, a powerful alliance of more than 50 organisations, shows that supermarkets need to shake up their ready meal ranges. They are not catering for the growing number of flexitarian customers who are cutting back on their meat eating for their health and the health of the planet (2). [...]...
  • Top 100 Largest Spirits Brands Revealed The world’s most popular alcoholic drink in 2017 was the South Korean soju brand Jinro, owned by Hite-Jinro, according to the IWSR Real 100, the definitive ranking of the world’s largest spirits brands by volume. Selling almost 76m nine-litre cases, Jinro retains its number one position from last year, and once again by a staggering [...]...
  • Ireland’s Most Sustainable Paper-free Cup Launched Ireland’s only completely paper-free compostable cup has been launched by Zeus, the Irish global packaging solutions company. Unlike other compostable cups, the Treefree Cup contains absolutely no paper product, making it the most sustainable single-use cup available in the Irish market. Additionally, to tackle the composting waste problem in Ireland, the cups and lids will be [...]...
  • GEA Supplies Largest Buttermaking Machine in India GEA recently sold its first buttermaking machine type BUE to an Indian dairy producer. Creamy Foods Limited, located in the state Uttar-Pradesh, placed an order for a GEA BUE 6000, which has a capacity of up to 6000kg/h butter, making it the largest buttermaking machine in India. The new machine will be brought into operation in [...]...
  • Clearance For Arla Foods UK and Yeo Valley Deal The British Competition and Markets Authority (CMA) has cleared Arla Foods UK’s proposed acquisition of Yeo Valley Dairies, a subsidiary of the Yeo Valley Group. The transaction will give the farmer-owned dairy co-operative the rights to use the Yeo Valley brand in milk, butter, spreads and cheese under an intellectual property licence with Yeo Valley. The [...]...

ICE Enhances Customer Service Offering With New Facilities

ICE Enhances Customer Service Offering With New Facilities
November 16
08:55 2017

Coding and marking specialist Interactive Coding Equipment (ICE) is further strengthening its range of customer support services with the opening of additional facilities at its Nottingham headquarters. An extended Demonstration Room, new Training Room and Print Sample Laboratory will allow customers to see ICE coding equipment in action and test their products. This will enable them to make fully informed decisions about the most appropriate machine for their particular coding requirements.

The Demonstration Room has been extended to accommodate the growing range of ICE equipment, which this year saw the launch of the Zodiac Hawk next generation thermal transfer overprinter (TTO) that is able to monitor and report on the quality of each code it produces.

The Training Room has been extended and refurbished to enable customers to learn about the particular features and operating characteristics of individual ICE models.  The Print Sample Laboratory can produce and print samples on different substrates in order to test for code clarity and consistency and ensure that the most appropriate ink or ribbon is selected for each individual application.

This latest investment follows the opening earlier this year of the ICE’s new warehouse which has enabled the company to increase production and maintain a fast response service for its ever-growing order intake.

ICE celebrated its 15th business anniversary in 2016 and to date has installed over 9,000 machines for more than one thousand customers.

“We take our commitment to high quality customer service very seriously,” explains ICE director Chris Simpson.   “It is imperative that as the business continues to grow, we invest in the facilities to maintain our fast response to enquiries and orders. We now have a very extensive product range and the new Demonstration, Training Room and Print Sample Lab are all part of ensuring that customers can find the best machine for their specific requirements.”

About Author

mike

mike

Related Articles



Food & Drink Business Conference & Exhibition 2016

Upcoming Events

  • September 5, 2018Int'l Food Products and Processing Technologies Exhibition (WorldFood Istanbul)
  • September 15, 2018iba
  • September 25, 2018PPMA Show 2018
  • September 27, 2018Int'l Fruit Show (eurofruit)
AEC v1.0.4

Jobs: Food Packaging

find food jobs

The Magazine

F&D Business Preferred Suppliers

New Subscriber





Subscribe Here



Advertisements