FDBusiness.com

WINTERBOTHAM DARBY RAISES VOICE

 Breaking News
  • Canadian Dairy Giant to Acquire Dairy Crest For £975 Million Canada-based Saputo Group, which is one of the top ten dairy processors in the world, has made a recommended all cash offer of £975 million to acquire Dairy Crest, the UK dairy business. The acquisition will allow Saputo Group to increase its international presence and enter the UK market by acquiring and investing in a [...]...
  • Danone Continues to Make Progress Towards its 2020 Objectives Danone has reported a 0.7% decline in revenue to €24.66 billion with operating income down 26.5% to €2.74 billion for 2018. However, on a ‘like-for-like New Danone’ basis consolidated sales rose by 2.9% with a 3.6% growth in value, led by a continued mix and portfolio valorization, largely offsetting a 0.7% decline in volumes. All [...]...
  • European Commission Clears Acquisition of Gleadell by ADM The European Commission has approved, under the EU Merger Regulation, the acquisition of sole control of Gleadell Agriculture by ADM Arkady, both based in the UK. Gleadell is a supplier and exporter of various grain and oilseed products. ADM is part of the Archer Daniels Midland group of companies and is a processor of a [...]...
  • Arla Foods Delivers Turn-around After Tough Start to 2018 After a difficult first quarter, Arla Foods came out of 2018 with improved sales and brand share as the international dairy co-operative’s performance grew stronger throughout the year. The transformation programme Calcium delivered cost-savings far beyond targets for the year and thanks to a historically strong balance sheet the board of directors has proposed to [...]...
  • British Gin Boosted by Exports The latest figures from HM Revenue and Customs show that British gin sales abroad, in 2018, were worth £612 million – up 15% on the previous year. In 2016 export sales of the juniper-based spirit broke the half a billion-pound mark for the first time and since then the popularity of British gin has seen [...]...

WINTERBOTHAM DARBY RAISES VOICE

January 24
09:57 2013

Winterbotham Darby is an award-winning supplier of high quality continental foods to the retail and foodservice sectors. To enhance an existing RF solution it has recently implemented a voice picking solution proposed and supported by Chess Logistics Technology. The transition has enabled the company to continue to sustain year on year growth with improved accuracy but with significant efficiency gains in its stock control and order picking operations.

“We had a number of operational specific requirements that we wanted to achieve using voice and, after considering a number of options, concluded Chess had the most robust solution and ease of implementation to meet our objectives,” says Jon Gore, Warehouse Operations Manager at Winterbotham Darby.

In 2008 Winterbotham Darby implemented the Empirica Warehouse Management System (WMS) from Chess which offered greater operational specification including automatic generation of pallet manifests, SSCC pallet labels, delivery documentation, ASNs and load manifests along with the opportunity to evolve and configure the system as the business and customer requirements changed. This also enabled the company to continue to utilise the existing RF equipment which made the justification and ROI for Empirica an easy decision for the business.

In 2011 Winterbotham Darby implemented a voice direction solution to enhance and improve its picking efficiency as significant changes had been implemented for one of their key customers early in 2010. It identified voice technology as an ideal enabler and selected an enhanced version of the Empirica application which incorporates multilingual and adaptive language capability after visiting reference sites and assessing its options during 2010.

The benefits to the business were immediate as the voice picking solution provides operatives with instructions through a headset to which they issue spoken response to confirm actions. The system can accommodate any language and removed the requirement to constantly pick up and put down the RF device during picking. They also removed eight key strikes for every pick face visited and offered safety benefits because operatives now have both hands free at all times.

“I saw significant changes immediately to the picking operation and efficiency,” says Jon Gore. “The benefits to our business and customer have been 100% pick accuracy due to the count back functionality and no human errors in the data we exchanged which includes catch-weights.”

The core Empirica WMS controls all common functions for the operation such as receipts, stock control and order picking. It also provides interfaces and integration with other business systems such as order processing, removing the need for orders to be manually keyed. Additional functionality such as the RF and voice capability is provided by specialist modules and, in the case of voice direction, by a unique dialogue design to maximise the efficiency of the technology. This model enables simple and rapid deployment.

Winterbotham Darby’s internal team looked at processes, tasks and data to see how these and other factors would be affected by voice. All voice picking locations were then relabelled to make them more user-friendly. Check digits, for example, are now numbers rather than letters to simplify voice recognition. The company installed a large monitor in the picking area to provide real-time information on workloads remaining and operative progress.

The implementation was managed to ensure a smooth transition. A trial conducted with a single set of equipment assessed user acceptance and identified training and support requirements. Feedback proved invaluable during the final configuration and roll-out. The voice technology was introduced two sets at a time with additional users added every couple of days. This allowed the in-house team to deal with training and operational issues and support the operatives moving to the system. In total 10 sets of equipment were installed over a two-week period.

“Having visited reference sites we expected an increase in picking rates somewhere between 10 to 15 per cent but we have achieved in excess of this,” says Jon Gore. “The improvements made by all of the operatives have been impressive.”

Chess has provided support during each evolution of the system. Its business and technical teams have worked closely with counterparts at Winterbotham Darby, including time on site, to ensure a close working relationship. Day-to-day and out of hours support is provided by email and telephone.

About Author

colin

colin

Related Articles



Food & Drink Business Conference & Exhibition 2016

Upcoming Events

  • June 18, 2019Multimodal 2019
AEC v1.0.4

Jobs: Logistics

find food jobs

The Magazine

F&D Business Preferred Suppliers

New Subscriber

Subscribe Here



Advertisements