FDBusiness.com

WINTERBOTHAM DARBY RAISES VOICE

 Breaking News
  • AGRO Merchants Group Acquires Grocontinental AGRO Merchants Group, a global leader in cold storage and logistics solutions, announced today the acquisition of UK-based Grocontinental Limited. This transaction reinforces AGRO’s position as the leading cold storage and logistics provider in the United Kingdom and Ireland, deepens its commodity expertise, and substantially enhances its value-added service offerings for customers. David Grocott and Linda Grocott, third generation owners of [...]...
  • Trade Fair and More – The Event and Congress Programme For Anuga FoodTec 2018 Resource efficiency will be the primary focus of Anuga FoodTec 2018, the leading international supplier fair for the food and beverage industry, which will be held in Cologne, Germany from 20 to 23 March 2018. Around 1,700 suppliers from more than 50 countries will be presenting their new products for the production and packing of [...]...
  • TINE to Invest €77 Million in New Jarlsberg Plant in Ireland TINE, Norway’s largest farmer-owned dairy co-operative, is to invest €77 million in a dairy with the capacity to produce 20,000 tonnes of Jarlsberg cheese a year. The goal is to secure and strengthen Jarlsberg sales outside of Norway as export supports are phased out in 2020. This will make export of Jarlsberg from Norway unprofitable. “Jarlsberg [...]...
  • Sidel Launches Versatile Aseptic Combi Predis For Highly Flexible Production Sidel has introduced the versatile Aseptic Combi Predis, a new solution that can produce aseptically both still beverages and carbonated soft drinks in PET bottles. This results in a high degree of production flexibility and productivity while contributing to reduced costs and lowering the environmental impact. Different consumer expectations drive the demand for beverages today: a [...]...
  • Aseptic Soft Drink Bottling Without Changeover Time GEA has launched the latest generation of aseptic filling technology: the Fillstar CX EVO. This multi-functional system provides beverage industry customers with the capacity to seamlessly switch between different types of products, from carbonated to still aseptic beverages and vice-versa. The usual product changeover times of approximately three hours are a thing of the past as [...]...

WINTERBOTHAM DARBY RAISES VOICE

January 24
09:57 2013

Winterbotham Darby is an award-winning supplier of high quality continental foods to the retail and foodservice sectors. To enhance an existing RF solution it has recently implemented a voice picking solution proposed and supported by Chess Logistics Technology. The transition has enabled the company to continue to sustain year on year growth with improved accuracy but with significant efficiency gains in its stock control and order picking operations.

“We had a number of operational specific requirements that we wanted to achieve using voice and, after considering a number of options, concluded Chess had the most robust solution and ease of implementation to meet our objectives,” says Jon Gore, Warehouse Operations Manager at Winterbotham Darby.

In 2008 Winterbotham Darby implemented the Empirica Warehouse Management System (WMS) from Chess which offered greater operational specification including automatic generation of pallet manifests, SSCC pallet labels, delivery documentation, ASNs and load manifests along with the opportunity to evolve and configure the system as the business and customer requirements changed. This also enabled the company to continue to utilise the existing RF equipment which made the justification and ROI for Empirica an easy decision for the business.

In 2011 Winterbotham Darby implemented a voice direction solution to enhance and improve its picking efficiency as significant changes had been implemented for one of their key customers early in 2010. It identified voice technology as an ideal enabler and selected an enhanced version of the Empirica application which incorporates multilingual and adaptive language capability after visiting reference sites and assessing its options during 2010.

The benefits to the business were immediate as the voice picking solution provides operatives with instructions through a headset to which they issue spoken response to confirm actions. The system can accommodate any language and removed the requirement to constantly pick up and put down the RF device during picking. They also removed eight key strikes for every pick face visited and offered safety benefits because operatives now have both hands free at all times.

“I saw significant changes immediately to the picking operation and efficiency,” says Jon Gore. “The benefits to our business and customer have been 100% pick accuracy due to the count back functionality and no human errors in the data we exchanged which includes catch-weights.”

The core Empirica WMS controls all common functions for the operation such as receipts, stock control and order picking. It also provides interfaces and integration with other business systems such as order processing, removing the need for orders to be manually keyed. Additional functionality such as the RF and voice capability is provided by specialist modules and, in the case of voice direction, by a unique dialogue design to maximise the efficiency of the technology. This model enables simple and rapid deployment.

Winterbotham Darby’s internal team looked at processes, tasks and data to see how these and other factors would be affected by voice. All voice picking locations were then relabelled to make them more user-friendly. Check digits, for example, are now numbers rather than letters to simplify voice recognition. The company installed a large monitor in the picking area to provide real-time information on workloads remaining and operative progress.

The implementation was managed to ensure a smooth transition. A trial conducted with a single set of equipment assessed user acceptance and identified training and support requirements. Feedback proved invaluable during the final configuration and roll-out. The voice technology was introduced two sets at a time with additional users added every couple of days. This allowed the in-house team to deal with training and operational issues and support the operatives moving to the system. In total 10 sets of equipment were installed over a two-week period.

“Having visited reference sites we expected an increase in picking rates somewhere between 10 to 15 per cent but we have achieved in excess of this,” says Jon Gore. “The improvements made by all of the operatives have been impressive.”

Chess has provided support during each evolution of the system. Its business and technical teams have worked closely with counterparts at Winterbotham Darby, including time on site, to ensure a close working relationship. Day-to-day and out of hours support is provided by email and telephone.

About Author

colin

colin

Related Articles



Food & Drink Business Conference & Exhibition 2016

Upcoming Events

  • January 8, 2018RAI Exhibition
  • January 16, 2018Sival Plant Production Trade Show
  • January 17, 2018Dutch Organic Trade Fair
  • January 17, 2018Anfas Food Product
AEC v1.0.4

Jobs: Logistics

find food jobs

The Magazine

F&D Business Preferred Suppliers

New Subscriber





Subscribe Here



Advertisements